Refund and Returns Policy

Last Updated: January 2026

At Accumed.shop, customer safety and satisfaction are our highest priorities. As an online pharmacy dealing with medicines, healthcare, and wellness products, our refund and return practices are governed by strict quality control and applicable regulations. Please read this policy carefully before placing an order.

By placing an order on https://accumed.shop/, you agree to the terms outlined below.

1. No Return Policy for Medicines

Due to the sensitive nature of pharmaceutical products and as per health and safety regulations:

• Medicines and prescription drugs are NOT eligible for return or exchange once delivered.

• This includes opened, unopened, partially used, or unused medicines.

This policy ensures safety, authenticity, and compliance with regulatory standards.

2. Eligible Refund Scenarios

Refunds may be considered only in the following cases:

• Wrong product delivered

• Damaged product received

• Expired product delivered

• Missing items in the order

To be eligible, the issue must be reported within 48 hours of delivery.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Prescription medicines

• Opened or used healthcare products

• Products without original packaging

• Products damaged due to customer mishandling

• Products ordered incorrectly by the customer

4. Return & Refund Request Process

To request a refund (where applicable), follow these steps:

1. Email us at info@accumed.shop within 48 hours of delivery

2. Provide your Order ID, product details, and reason for the request

3. Attach clear images or videos showing the issue

Our team will verify the request and respond within 3–5 business days.

5. Refund Method & Timeline

• Approved refunds will be processed to the original mode of payment

• Refunds typically reflect within 7–10 business days, depending on your bank or payment provider

• Shipping charges (if any) are non-refundable, unless the error is from our side

6. Cancellation Policy

• Orders can be cancelled only before dispatch

• Once an order is dispatched, it cannot be cancelled or refunded

• Prescription-based orders cannot be cancelled once verified

7. Quality Assurance

All products sold on Accumed.shop undergo strict quality checks before dispatch. Temperature-sensitive and regulated products are handled as per standard pharmacy practices to ensure safety and efficacy.

8. Limitation of Liability

Accumed.shop shall not be liable for:

• Delays caused by courier partners

• Incorrect orders placed by customers

• Allergic reactions or side effects arising from product usage (customers must consult a licensed medical professional before use)

9. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time. Any updates will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated policy.

10. Contact Information

For any refund or return-related queries, please contact us:

Accumed.shop
Fortune Plaza, Opp. Gate No. 04,
Ashok Nagar, Ranchi, Jharkhand – 834002

Phone: 1800 3455 017 / +91-9031822001 / +91-9031822005
Email: info@accumed.shop